Shipping & Returns
FIND US
A short walk from Portobello Road in Notting Hill
5 ALL SAINTS ROAD,
NOTTING HILL
LONDON, W111HA
OPENING HOURS
MONDAY-FRIDAY: 10:00 - 18:00
SATURDAY: 11:00 - 17:00
SUNDAY: Closed
CONTACT US: hello@thejacksons.co.uk or Whatsapp us +447903127339
DO WE DELIVER INTERNATIONAL?
Yes
DELIVERY TIMES
Please keep in mind that delivery times are an estimate, and it depends on the customs process in each country. During busier times, it can take longer.
Please make sure to check your emails for any notifications for import duties (excluding UK).
EU IMPORT DUTIES
Cost of import duties and VAT will be included in the shipping costs to Europe.
SHIPPING RATES
| COUNTRY | ESTIMATE DELIVERY | PRICE |
| United Kingdom |
1-2 days- Over £100 ( DPD or Royal Mail) |
FREE |
| 1-2 days under £100 | £4.50 | |
| Europe |
3-5 working days tracked ( The countries national postal service) |
£17.00 |
| United States | 3-5 working days ( DHL or FEDEX) | £35.00 |
| Australia | 15 working days ( Royal Mail/ Australia Post) | £25-50.00 |
|
Hong Kong, Singapore, Japan, Korea , Taiwan |
12 working days ( Royal Mail Post) | £25-£35.00 |
|
REST OF THE WORLD |
£30-45 | |
|
Israel |
10 working days ( Royal Mail Post) | £20.00 |
| Switzerland | 3-5 working days ( Royal Mail Post) | £25-£30 |
| Turkey | 3-7 working days ( Royal Mail Post) | £20.00 |
WHAT IS YOUR RETURNS POLICY?
In Store Purchases -
Goods can be exchanged if they are received back within 14 days of purchase with a valid receipt and are in perfect condition.
In store sales- Refunds are available within 7 days
Online Orders - Goods can be exchanged within 14 days. Items can be refunded if they are received back within 14 days of purchase with a valid receipt and are in perfect condition.
SALE ( online and in store) items are refundable within 7 days from purchase otherwise a credit can be offered within 14 days.
Any questions about size, material or colour of an item- please email or phone us 02077928336 hello@thejacksons.co.uk
CAN I HAVE MY ORDER SHIPPED BY EXPRESS SERVICE?
Yes, please call us to arrange this if the order is urgent. Additional charges will apply as this is a costly way to ship.
+44 (0) 207 792 8336
I WANT TO CHANGE MY ONLINE ORDER, HOW DO I DO THIS?
Please call as straight away and we will endeavour to change your order for you. We try to post very item as quickly as possible so in some cases we may have sent the item, in that case we will ask you to re-order and return the other item once it's reached you.
I'M BUYING SOMETHING AS A GIFT, COULD YOU WRAP IT FOR ME?
Please email hello@thejacksons.co.uk with your order number, request and personal message if you would like.
I AM INTERESTED IN SOMETHING THAT IS OUT OF STOCK, WILL YOU GET MORE?
Our jute bags can sell out but we sometimes pre-order more of certain styles.
If you would really like a certain bag, please email us and we can order for an additional fee.
Make sure to sign up to our newsletter to find out when new stock does arrive.
If you have any other questions please call us on 0207 792 8336 or email hello@thejacksons.co.uk.
CUSTOM BAGS
Please email us if you would like a very special bag where you can choose your word for a customised order . Please contact us for a quote.
Private Policy